Emson Recalls UComfy Heat Wraps Due to Burn Hazard

Recall Summary

Name of Product: UComfy Neck and Shoulder Heat Wrap

Hazard: The heat wrap can overheat, posing a burn hazard. 



Notice: Please STOP using the Ucomfy Heat Wrap even if it is working properly.

Consumers should immediately stop using the recalled heat wraps and contact Emson to receive a free replacement wrap. 

How can I tell if my product is recalled:

If you purchased your Ucomfy Heat Wrap between October 2015 - November 2015 from Amazon, HSN, Supportplus or groupon your Ucomfy Heat Wrap is recalled. 

How to Replace your Ucomfy Heat Wrap:

1. Unplug the Ucomfy Heat Wrap from any power source and cut the power cord of your Heat Wrap so it is no longer usable. 

2. Take a photograph of the unit showing the cut cord.

3. Properly dispose of the entire unit and cord.

4. Contact Emson in the below forms to receive a replacement Ucomfy Heat Wrap:

Call: Emson toll-free at 800-423-4248 from 10 a.m. to 5 p.m. ET Monday through Friday to receive a free replacement Ucomfy Heat Wrap.


Email: Send your name, address,  phone number and picture of cut cord unit to priscilla.santana@emsonusa.com to receive a free replacement Ucomfy Heat Wrap.


Recall Summary

This recall involves UComfy Neck and Shoulder Heat wraps. The product is an electric powered wrap that provides heat to the user’s neck, shoulders and upper back.  The wraps come in two colors: beige (item number 9700FE) and blue (item number 9699FE).  The item numbers appear on the product washing instructions label.  The electric controller unit states “TYPE HP74.” The connection between the power supply and the heat wrap has 4 prongs. Ucomfy is printed at the top of the white label attached to the heat wraps.  

The recall is limited to item numbers 9700FE and 9699FE. The recall does not apply to item numbers 9700FEQ and 9699FEQ nor any other style numbers.